Failing grade for Kentucky Utilities

We’ll give credit to Kentucky Utilities for owning up to the problem with its contracted meter reader (see A1), but the credit stops there.
At a minimum, the thousands of people affected by this ridiculous foul-up should have received some sort of warning from the company, along with a letter in their September bills that spelled out their payment options.
What they received, though, were incredibly high electric bills with no explanation of why they went up so much, or what customers could do about it.

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